FAQ

General

How much for shipping?

Netherlands and Belgium: € 5.95. Free shipping if your order sum is above € 100. Germany €7.95, UK € 9.95 and the rest of Europe €14.95. Shipping costs for countries outside of Europe € 19.95, depending on weight and volume. The final shipping costs are shown during the ordering process. Minimum order amount for orders outside of Europe is €95 ($85).

How can I track my order?

If you order before 2 p.m. (Central European Time), a shipping label will be created the same day. Once your order is dispatched you receive an email with your tracking code. Have received nothing? Then check your spam box. It is also possible that the email with the tracking code bounced because you made a misspelling in your email address.

What about VAT?

All products in the webshop are shown without VAT. If you live in the Netherlands, 21% VAT will be added to the price, which you can reclaim from the tax authorities, provided you have a valid VAT number. Do you live within the EU and do have a valid VAT number? Then you don't pay VAT during check-out when you enter your VAT number. Do you live outside the EU? Then you do not pay VAT to us, but it is possible that customs charge your shipment with VAT.

How long will my order take to arrive?

Orders placed before 2 p.m. (Central European Time), from Monday to Friday, will be sent the same day. Orders placed on Saturdays, Sundays or bank holidays are sent out on the next business day. We ship with PostNL which takes one to three days to arrive. Orders within Europe will be ship with PostNL and take 2-4 business days. UK orders over €95 will be shipped with UPS and take about 3-4 business days to arrive. Orders outside of Europe take 4-5 business days on average.

Do you have foreign distributors?

Yes, luckily we have! And more are being added. You can now buy our henna and make-up in Belgium, United Kingdom, Italy, Greece and Canada.

Which payment methods are available?

You can pay with iDeal, PayPal, Credit Card, Bancontact (for Belgian customers) and Sofortbanking (for German customers).

Where can I find my invoice?

In the email you received with the order confirmation, you will find your invoice. If you cannot find the invoice in the confirmation email, please contact webstore@mrshighbrow.com.

How can I change an order?

Once an order is placed, we are unable to make any changes to the order. Make sure that you return your order to Mrs.Highbrow unopened and make a report via webstore@mrshighbrow.com. Then fill your shopping cart with the fantastic products you actually want to have.

What should I do if I see a pending charge on my credit card statement?

Do not worry, gorgeous! We will only charge your credit card when your order ships. The transaction is not an actual charge. It is a temporary authorization hold that was created when you attempted to place your order. This authorization hold will be removed within 5 to 7 business days and the funds will be released back to your account so you can continue shopping!

I would like to become a distributor. Is that a strange thing to ask?

Not at all, dear! We love enterprising people, but it is important that you already have a solid e-commerce shop with cosmetic products and an extensive distribution channel. Does this apply to you? Send an email to sales@mrshighbrow.com, mention your website link and write why you think your company should sell Mrs.Highbrow's products. Whether it is about makeup, Dyotics henna or wax products.

What is the difference between Dyōtics and Supercilium?

The difference is in the shades. Supercilium has the warmer color Golden Brown, Dyōtics the extra dark color Raven. Supercilium is accompanied by Rosewater Fixing Lotion, Dyōtics must be mixed with warm water.

Why a patch test before using henna?

Because you do not want to get your customers in trouble. One of the added ingredients in brow henna is p-phenylenediamine (ppd), which can cause skin ailments even in very low quantities. That is the reason why you should always perform an allergy test on customers who are having a henna brow treatment for the first time. For the test you also use one of the dark shades (Dyotics Ash Brown or Raven or Supercilium Dark Brown). Even if you are actually planning to dye the eyebrows with a light shade.

How long will brow henna be visible?

Brow Henna colors the eyebrow hairs for 5-6 weeks, and the skin for 5-14 days. How long exactly depends on skin type (henna and oily skins are not the best friends) and lifestyle. Water, swet and cleansing products have an adverse effect on the color.

Do I have to follow a course before I can buy your henna?

It is not required to have taken a course at Mrs.Highbrow before you can order our henna. But our henna products may only be used by brow professionals, so it's important you are allready experienced in tinting with regular dye or another brand of brow henna.

Is your henna safe?

And the answer is absolutely yes. At Mrs.Highbrow we develop products endlessly, until our own browfessor is convinced of the quality. These products are then tested by an external agency and detailed safety reports are made according to EU standards. Our henna is therefore EU certified and can be used safely. But there is always a chance that customers are allergic to henna dye. That is why it is important to first take an allergy test.

Can you use henna on pregnant women?

No. It has not been proven that it is harmful to the baby. But just like with normal hair dye, this is not recommended during pregnancy. The skin can react more sensitively under the influence of hormones, which can cause a possible allergy. During pregancy, an allergic reaction is even more distressing.

I live outside the Netherlands. Where can I follow a training?

You can follow a training in our training center in Amsterdam Duivendrecht. Are you coming from far? Combine your visit mainly with the city. Highly recommended! But there are also various academies in the United Kingdom who provided Dyotics Henna Brows courses. Check the Dyotics page for a list of academies and wholesalers.

Can I become a trainer

We are always looking for experienced trainers with a professional training institute. So you never know! Send an email to ska@mrshighbrow.com and convince us with your beautiful work. Also include your website and the name of your Instagram.